Privacy Policy

Last updated: February 2026

This privacy policy explains how Grill Burgers ("we", "us", "our") collects, stores and uses personal data about you when you use our online ordering services.

Please read this privacy policy carefully before using our website. By accessing and using our website, you confirm that you accept this privacy policy and agree to comply with its terms. If you do not want your data to be used as set out in this policy, you should not use our website.

Your use of our website, including any orders you place, is also governed by our Terms & Conditions.

Who We Are

Grill Burgers LTD (trading as Grill Burgers)
Company Number: 1234567
Registered Office: 99 Lane, A Town, SW15 7TH

Phone: 01234657490

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

When you use our services, we may collect the following information:

  • Technical data: IP address, browser type and version, time zone, operating system, and anonymous information collected from cookies to help us improve our website
  • Account data: Name, email address, telephone number, and delivery address when you register or place an order
  • Order data: Details of orders you place, including items, delivery preferences, and order history
  • Payment data: Payment card details are processed securely by our payment provider and are not stored on our servers
  • Communication data: Any correspondence you send to us

Once you register or place an order on our website, we are able to link the information we collect about your browsing activities to your account.

How We Use Your Information

We use your information for the following purposes:

  • Processing and fulfilling your orders
  • Creating and managing your account
  • Communicating with you about your orders and any queries
  • Operating our loyalty programme (if applicable)
  • Improving our website and services
  • Sending you marketing communications (only with your consent)
  • Complying with legal obligations
  • Protecting against fraudulent transactions

Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contract: Processing necessary to fulfil your order
  • Consent: For marketing communications and non-essential cookies
  • Legitimate interests: To improve our services and protect our business
  • Legal obligation: To comply with applicable laws

Third-Party Service Providers

We work with trusted third-party service providers to deliver our services. Your personal data may be shared with:

  • Menyu Ltd: Online ordering platform provider
  • Ryft: Payment processing. Your payment details are encrypted and processed in accordance with Payment Card Industry Data Security Standards (PCI DSS). We do not store your full card details on our servers. Privacy Policy
  • Uber Direct: Delivery fulfilment. We share your name, delivery address, and phone number to facilitate delivery. Privacy Policy
  • Amazon Web Services: Email delivery. Privacy Policy
  • Google: Address validation and delivery distance calculation. Privacy Policy

We do not sell your personal data to third parties.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

  • Account data: Until you request deletion or 3 years of inactivity
  • Order data: 7 years for tax and legal purposes
  • Marketing preferences: Until you unsubscribe

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under UK data protection law, you have the following rights:

  • Right of access: Request a copy of your personal data
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your data (subject to legal requirements)
  • Right to restrict processing: Request limitation of how we use your data
  • Right to data portability: Request transfer of your data
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details above. We will respond within one month.

Cookies

Our website uses essential cookies to make our services work. Cookies are small text files stored on your device. We use them for:

  • Keeping you logged in
  • Remembering your cart contents
  • Storing your cookie preference

We do not use any analytics, advertising, or tracking cookies. You can control cookies through your browser settings, but disabling them may affect website functionality.

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

Passwords

If you create an account, you are responsible for keeping your password secure. Never share your password with anyone. If you suspect unauthorised access to your account, change your password immediately.

We will never contact you to ask for your password.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.

Complaints

If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

Grill Burgers LTD
99 Lane, A Town, SW15 7TH
Phone: 01234657490